[Video Settings] Zappiti 4K HDR: No Video Signal on TV (Black Screen)

If you have a black screen or no video on your TV which is connected to the Zappiti player, it could be several situations:

1. Please make sure that your HDMI cable is connected to the HDMI Output and not on HDMI Input.

2. The HDMI connection cable is defective or does not provide sufficient speed for boosted video streams of the Zappiti 4K HDR (Zappiti MagicPixel v2). In this case, try replacing the HDMI cable or try the HDMI cable supplied in the accessory bow with the Zappiti media player. If the length of your cable exceeds 3m, you will need a high quality cable high-speed compliant with 18 Gbps or more. 
Note: some very expensive high-quality cables are not compatible with the Zappiti 4K HDR uncompressed video output.

3. Maybe your AV receiver does not support the boosted video signal of the Zappiti 4K HDR (Zappiti MagicPixel v2) or with HDMI 2.0. To test this, please try connecting your Zappiti player directly to your TV by bypassing your AV receiver.

4. The TV does not support the resolution sent by the Zappiti 4K HDR. In this case, restart the media player and change the video settings.

5. Your TV, monitor or projector is not equipped with HDMI port and you use an HDMI> DVI or your display is not HDCP 1.1 compliant. Unfortunately, the Zappiti 4K HDR requires a TV, monitor or projector supporting HDCP 1.1 minimum to operate digital video link. To overcome this problem, you can try to connect a switch or HDMI splitter. Indeed, in order to operate, many video splitters or swichs inhibit HDCP and can sometimes let in some cases the video signal. But this is not 100% reliable solution. The other solution is to use the analog video output.

6. Maybe your TV does not support the boosted video signal of Zappiti MagicPixel v2.
The Zappiti 4K HDR requierements for 1080p output are:
- 1080p compatibility.
- Y'CbCr 4:4:4 compatibility.
- 12-Bit / primary color compatibility (Deep Colour / Deep Color).
- xvYCC (or x.v.Colour / x.v.Color).

To be sure if your TV is or is not compatible, please try to connect your Zappiti 4K HDR to another TV. If your TV is not compatible with 1080p / xvYCC / Y'CbCr 4:4:4 / 12-Bit, please try to change the video settings in Y'CbCr 4:2:2 / 8-Bit.

If your TV or front projector is compatible with 4K but not compatible with HDMI 2.0, you can use an HD Fury box:

7. You also should to switch on your devices in the following sequence:
1. AV receiver (if you have one).
2. Zappiti player.
3. TV.

If you don't find any solution, please contact the user support here:


Zappiti 4K HDR [EN]

  1. Summary Zappiti 4K HDR
  2. Zappiti 4K HDR: New User Guides
  3. The Differences Between the 4 Zappiti 4K HDR Models?
  4. Zappiti Player vs Zappiti Player 4K vs Zappiti 4K HDR Models
  5. [Video Settings] Zappiti 4K HDR: No Video Signal on TV (Black Screen)
  6. [Video Settings] Image too Contrasted (Black too Dark and Burned White)
  7. [Video] Image And Sound Drop Out (HDMI 2.0a Cable)
  8. [Video] Image And Sound Drop Out on Some TVs
  9. [Video] Exchange Eyeview in 3D
  10. [Video] How to Force a Resolution by Ignoring EDID (YST Mode)
  11. [Video] Avoid the 5 sec Black Screen When Lauching Movie Playback
  12. [Video] How To Force 4K Resolution
  13. [Video] Fix the Issue of MKV 3D MVC Not Supported
  14. [Video] Set 23,976p for a 3D>2D conversion instead of 60p
  15. [Video] SDR instead of HDR
  16. [Video] Fix Banding on HDR Content
  17. [Video] Fix Orange Colors on Sony TVs
  18. [Video] Direct Output
  19. [Video] DVD Folders And VIDEO TS Structures
  20. [Video] Play iTunes Videos On Zappiti
  21. [UHD BD] Sound But No Picture
  22. [Audio/Video] Keep Audio HD and 4K with AV Receiver HDMI 1.4
  23. [Audio] Fix Sound Cut-off Issues During Video Playback
  24. [Audio] Force SD Audio For SPDIF to Convert HD Audio to SD
  25. [RC] Zappiti 4K HDR Remote Control General Presentation
  26. [RC] Programming Buttons of Another RC
  27. [RC] The RC Does Not Control Well the Zappiti 4K HDR
  28. [RC] IR & IP Codes of Zappiti 4K HDR For Universal Remotes
  29. [HDD] Format an HDD For the Zappiti 4K HDR Media Player Range
  30. [HDD] The Gallery Not Responding Error Message
  31. [HDD/Network] Copy / Cut / Past / Delete / Rename
  32. [HDD] Recommended HDD Models to Use With Zappiti 4K HDR
  33. [Network/Transfer] Access to Your Zappiti From a Computer, a MAC, or OPPO via Local Network
  34. [Network/Transfer] FTP Server on the Zappiti 4K HDR
  35. [Network] SMBUp : Access to Your Mac From Your Zappiti Player
  36. [Network Zappiti Share] Multiroom Video / Server Function
  37. [Network] Activate the MiniDLNA Server
  38. [Network] How to Mount Mini DLNA Server on Start-Up
  39. [Network] Slow Transfers / Shuttering During Playback : Switch or Router Error
  40. [Network] Reset OpenWRT on the Zappiti 4K HDR
  41. [Network] Fix IP Address Of the Zappiti 4K HDR
  42. [Subtitles] No Subtitle by Default
  43. [Subtitles] Add External Subtitles
  44. [Subtitles] Second Paragraph Not Displayed in .srt
  45. [Subtitles] Some Lines Are Missing
  46. [Subtitles] External Arabic Subtitles
  47. [Subtitles] Move the Position of the Subtitles
  48. [Subtitles] How to Move the Position of the PGS Subtitles (Blu-ray)
  49. [Subtitles] First Letter of Some Subtitles Not Displayed
  50. [Seamless Branching] How to Remux a BD ISO to M2TS (Audio Drop-Out, Incorrect Video Sequence...)
  51. [Factory Reset] Factory Reset for the Zappiti 4K HDR
  52. [Firmware] Update a Zappiti 4K HDR
  53. [Firmware] Impossible to Upgrade From v3.07 to 3.08 or More Recent Version
  54. [Apps] Install NETFLIX on Zappiti?
  55. [Apps] Install YouTube 4K (Set-Top Box Version)
  56. [App] AirScreen / Miracast: Screen Mirroring iOS / Android
  57. [Apps] Sovok TV & Kartina TV
  58. [Apps] Install Zappiti Video, Explorer & Music Apps via USB (APK)
  59. Problem With Optic HDMI Cable
  60. [Configuration] Reset Your App Settings
  61. [Error] Zappiti Launcher Has Stopped
  62. [Screensaver Video] Use your Personal Videos for the Screensaver
  63. Black Crushed With HDR Movies
  64. [Win a Zappiti Skin] Get a Zappiti Silver Template For Free
  65. Problem of Washed out black on SONY FULL HD Projector
  66. [Firmware] Restore Firmware procedure via USB
  67. [Video] HDR > SDR conversion for TVs not compatible with HDR
  68. [Video] Codecs and Video Containers
  69. [Video] PIP and HDMI Video Recording
  70. [Network/Transfer] Cannot Access to a Windows Folder Content on Zappiti 4K HDR
  71. [Network/Transfer] No Access to the Computer From Zappiti Media Player
  72. [Network/Transfer] SMB1 Protocol on Windows 10
  73. [Apps] See the App Version
  74. [Keyboard] Switch Keyboard From QWERTY to Another Configuration

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