IMPORTANT: You need to have only a single big partition. Multiple partitions are not supported in SATA.
If you have a MAC, you can format your disk in MAS OS partition (HFS+ Journaled).
Note: The MAC OS partitions are supported since the firmware release v3.06.
How to format an HDD in NTFS (Windows procedure)
1. Connect your hard drive dock to a USB 3.0 port on your computer.
2. On the desktop of your computer, right-click the "This PC" icon and then click the "Manage" option.
3. In the Computer Management window, click "Disk Management".
4. Right click on the disk you want to format then click the "Add a simple Volume" option.
5. Select the option GPT. Then click on OK.
6. Then click on the following button several times until you reach the following screen:
Before you click Next, select the following options:
- File System: NTFS.
- Size of Allocation Unit: 64 KB.
- Enter a hard disk name in "Volume Name" .
- Select the Perform one Format.Then click on next.
7. Wait until the end of the procedure, then make sure that your hard disk is formatted correctly in NTFS.
8. Your hard drive is now ready to use. Remove the hard drive from the docking station and insert it into your Zappiti One 4K HDR or Zappiti Duo 4K HDR or connect it to your Zappiti Mini 4K HDR using the supplied SATA cable. If it is an external hard drive, connect it to your Zappiti player.
Warning! In some cases, hard disks formatted in multiple partitions may not be recognized in the Zappiti 4K HDR player. If so, please reformat your hard drive into a single primary (not logical) partition. Multiple partitions are not supported in SATA inside the Zappiti. DISKPART and other softwares does not show the hidden partitions. So if you drive does not work on your Zappiti, make sure that there is only one partition on the drive using another format software.
How to Format a Drive or Partition with the HFS+ File System (MAC procedure)
This brief guide will show you how to use Disk Utility to format a drive or partition with the HFS+ file system.
Launch Disk Utility by selecting Applications -> Utilities -> Disk Utility. Select the drive you want to format from the list on the left. Important: Make sure to select the correct drive. You do notwant to format the incorrect one, as formatting will erase all the data on that drive.
Click the Erase tab, and from the Volume Format: list, select Mac OS Extended (Journaled). Give the drive a name (in my example I named it MyDrive). When you’re ready, click the Erase… button.
Once completed, your drive might be listed as MS-DOS (FAT), and it may not be named correctly. Ignore that.
Multiple partitions are not supported in SATA inside the Zappiti.
To know if your HDD is mounted (reconnized) on the Zappiti player, you can check the USB icon on the main menu: