[Video] Image And Sound Drop Out on Some TVs

It seems that we may have some problems of image and sound drop out on certain TVs such as Samsung, and  the UHD Color function seems to be the problem.

There are 2 solutions:

1. Deactivate the UHD Color function on the HDMI Input of the player on the TV.

2. On the Zappiti 4K HDR, please apply the following settings:
- Option TV System : AUTO (Settings / Display)
- Deep Color : AUTO (Settings / Developer options)
- Color space mode : YCrCb 4:2:2 (Settings / Developer options)

If this still does not work, try the following settings:
- Option TV System : AUTO (Settings / Display)
- Deep Color : AUTO (Settings / Developer options)
- Color space mode : RGB 4:4:4 (Settings / Developer options)    

The image and the sound should no longer disappear on your UHD TV.

Be careful! On some TVs or front projectors, RGB mode requieres specific settings on the TV/projector due the different dynamic range used in RGB. This option can be named "HDMI Full Range" (depends of brands). In addition, in inverse, some TVs, projectors or AV Receivers cannot support well the RGB mode. In this case, please try the Y'CbCr 4:4:4 or 4:2:2. This kind of settings can fix audio or video drop or lag issue.

Zappiti 4K HDR [EN]

  1. Summary Zappiti 4K HDR
  2. [Presentation] Zappiti 4K HDR: New User Guides
  3. [Presentation] The Differences Between the 4 Zappiti 4K HDR Models?
  4. [Presentation] Zappiti Player vs Zappiti Player 4K vs Zappiti 4K HDR Models
  5. [Video] Best Video Settings
  6. [Video Settings] Zappiti 4K HDR: No Video Signal on TV (Black Screen)
  7. [Video Settings] Image too Contrasted (Black too Dark and Burned White)
  8. [Video] Image And Sound Drop Out (HDMI 2.0a Cable)
  9. [Video] Image And Sound Drop Out on Some TVs
  10. [Video] Exchange Eyeview in 3D
  11. [Video] Avoid the 5 sec Black Screen When Lauching Movie Playback
  12. [Video] How To Force 4K Resolution
  13. [Video] Fix the Issue of MKV 3D MVC Not Supported
  14. [Video] Change the Region of a Blu-ray Disc With Menu
  15. [Video] No Picture After Turned On Developer Option HDMI/DP Different Source
  16. [Video] Set 23,976p for a 3D>2D conversion instead of 60p
  17. [Video] SDR instead of HDR
  18. [Video] Fix Banding on HDR Content
  19. [Video] Fix Orange Colors on Sony TVs
  20. [Video] Direct Output
  21. [Video] DVD Folders And VIDEO TS Structures
  22. [Video] Play iTunes Videos On Zappiti
  23. [Video] Black Crushed With HDR Movies
  24. [Video] Problem of Washed out black on SONY FULL HD Projector
  25. [Video] Problem With Optic HDMI Cable
  26. [Video] HDR > SDR conversion for TVs not compatible with HDR
  27. [Video] Codecs and Video Containers
  28. [Video] PIP and HDMI Video Recording
  29. [UHD BD] Sound But No Picture
  30. [Audio/Video] Keep Audio HD and 4K with AV Receiver HDMI 1.4
  31. [Audio] Fix Sound Cut-off Issues During Video Playback
  32. [Audio] Force SD Audio For SPDIF to Convert HD Audio to SD
  33. [RC] Zappiti 4K HDR Remote Control General Presentation
  34. [RC] Virtual RC for Android Tablets and Smartphones
  35. [RC] Programming Buttons of Another RC
  36. [RC] The RC Does Not Control Well the Zappiti 4K HDR
  37. [RC] IR & IP Codes of Zappiti 4K HDR For Universal Remotes
  38. [HDD] Format an HDD For the Zappiti 4K HDR Media Player Range
  39. [HDD] The Gallery Not Responding Error Message
  40. [HDD] Recommended HDD Models to Use With Zappiti 4K HDR
  41. [HDD/Network] Copy / Cut / Past / Delete / Rename Using Zappiti Explorer
  42. [HDD] Fast Transfers using Docking Station USB 3.0 (easy way)
  43. [Network/Transfer] Access From/To Your Zappiti From a Computer, or NAS via Local Network
  44. [Network/Transfer] FTP Server on the Zappiti 4K HDR
  45. [Network/Transfer] Cannot Access to a Windows Folder Content on Zappiti Player
  46. [Network/Transfer] No Access to the Computer From Zappiti Media Player
  47. [Network/Transfer] SMB1 Protocol on Windows 10
  48. [Network] SMBUp : Access to Your Mac From Your Zappiti Player
  49. [Network Zappiti Share] Multiroom Video / Server Function
  50. [Network] Activate the MiniDLNA Server
  51. [Network] How to Mount Mini DLNA Server on Start-Up
  52. [Network] Slow Transfers / Shuttering During Playback : Switch or Router Error
  53. [Network] Reset OpenWRT on the Zappiti 4K HDR
  54. [Network] Fix IP Address Of the Zappiti 4K HDR
  55. [Network] SMB1 Sharing Protocol on Windows 10
  56. [Subtitles] No Subtitle by Default
  57. [Subtitles] Add External Subtitles
  58. [Subtitles] Second Paragraph Not Displayed in .srt
  59. [Subtitles] Some Lines Are Missing
  60. [Subtitles] External Arabic Subtitles
  61. [Subtitles] Move the Position of the Subtitles
  62. [Subtitles] How to Move the Position of the PGS Subtitles (Blu-ray)
  63. [Subtitles] First Letter of Some Subtitles Not Displayed
  64. [Arabic Subtitles] How to Display Arabic Subtitle of Other Specific Language
  65. [Seamless Branching] How to Remux a BD ISO to M2TS (Audio Drop-Out, Incorrect Video Sequence...)
  66. [Factory Reset] Factory Reset for the Zappiti 4K HDR
  67. [Apps] Install NETFLIX on Zappiti?
  68. [Apps] Install YouTube 4K (Set-Top Box Version)
  69. [App] AirScreen / Miracast: Screen Mirroring iOS / Android
  70. [Apps] Sovok TV & Kartina TV
  71. [Apps] Install Zappiti Video, Explorer & Music Apps via USB (APK)
  72. [Configuration] Reset Your App Settings
  73. [Error] Zappiti Launcher Has Stopped
  74. [Screensaver Video] Use your Personal Videos for the Screensaver
  75. [Apps] See the App Version
  76. [Keyboard] Switch Keyboard From QWERTY to Another Configuration
  77. [Firmware] Impossible to Upgrade From v3.07 to 3.08 or More Recent Version
  78. [Firmware] Update a Zappiti 4K HDR
  79. [Firmware] Restore Firmware procedure via USB
  80. [Win a Zappiti Skin] Get a Zappiti Silver Template For Free

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