[Video] Image and sound drop out (HDMI 2.0a Cable)

In some cases, problems with video and sound drop out can occur on the Zappiti 4K HDR player. In this case, please try the supplied cable or try to change your HDMI cable by another one. Your cable may be compliant with 18 Gbps (at minimum) and HDMI 2.0a. Note that on some cases, your HDMI cable will need to support even more bitrate (please see table here below).



You can also try to switch OFF the Deep Color mode.

If you still have image or sound drop out, please check if your media player have the last firmware release installed. Press Blue button of the RC to check it.

If you have black screen problems with the supplied HDMI cable (even no booting "Z" logo), it may be defective. In this case, return it to your dealer so that it is exchanged by a new one.


Zappiti 4K HDR [EN]

  1. What are the differences between the 3 Zappiti 4K HDR models?
  2. Zappiti Player vs Zappiti Player 4K vs Zappiti 4K HDR models
  3. [Video Settings] Zappiti 4K HDR: No video signal on TV (black screen)
  4. [Video] Image and sound drop out (HDMI 2.0a Cable)
  5. [Video] Image and sound drop out on some TVs
  6. [Video] Exchange Eyeview in 3D
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  8. [Video] Black Screen During 5 sec When Lauching Movie Playback > How to solve it
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  13. [Audio/Video] AV Receiver HDMI 1.4: How to keep Audio HD and 4K
  14. [Audio] How to fix sound cut-off issues during movie playback
  15. [Audio] Force SD Audio for SPDIF to convert HD Audio to SD
  16. [RC] Programming buttons of another RC
  17. [RC] IR & IP Codes of Zappiti 4K HDR for universal remotes
  18. [HDD] How to format an HDD for the Zappiti 4K HDR media player range
  19. [HDD/Network] Copy / Cut / Past / Delete / Rename
  20. [Network/transfer] How access to your Zappiti from a computer or OPPO via local network
  21. [Network] SMBUp: access to your Mac from your Zappiti player
  22. [Network Zappiti Share] Multiroom video / Server function
  23. [Network] How to activate the DLNA Server
  24. [Network] How to mount miniDLNA server on start-up
  25. [Network] How to reset OpenWRT on the Zappiti 4K HDR
  26. [Network] How To Fix IP Address Of The Zappiti 4K HDR
  27. [Subtitles] No subtitle by default
  28. [Subtitles] How to add external subtitles
  29. [Subtitles] External Arabic Subtitles
  30. [Subtitles] How to move the position of the Subtitles
  31. [Subtitles] First letter of some subtitles not displayed
  32. [Seamless Branching] How to Remux a BD ISO to M2TS (Audio Drop-Out, Incorrect Video Sequence...)
  33. [Factory Reset] How to reset the Zappiti HDR 4K
  34. How to get a Zappiti Silver Template for free?
  35. How to update a Zappiti 4K HDR?
  36. [Apps] How to install NETFLIX on Zappiti?
  37. [Apps] Sovok TV & Kartina TV
  38. Problem with Optic HDMI Cable

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