[Video] Image And Sound Drop Out (HDMI 2.0a Cable)

In some cases, problems with video and sound drop out can occur on the Zappiti 4K HDR player. In this case, please try the supplied cable or try to change your HDMI cable by another one. Your cable may be compliant with 18 Gbps (at minimum) and HDMI 2.0a. Note that on some cases, your HDMI cable will need to support even more bitrate (please see table here below).



You can also try to switch OFF the Deep Color mode.

If you still have image or sound drop out, please check if your media player have the last firmware release installed. Press Blue button of the RC to check it.

If you have black screen problems with the supplied HDMI cable (even no booting "Z" logo), it may be defective. In this case, return it to your dealer so that it is exchanged by a new one.



Zappiti 4K HDR [EN]

  1. Summary Zappiti 4K HDR
  2. [Apps] Unable to update Zappiti apps/ Zappiti Service
  3. [Presentation] Zappiti 4K HDR: New User Guides
  4. [Presentation] Differences Between Zappiti 4K HDR Models
  5. [Presentation] Zappiti Player vs Zappiti Player 4K vs Zappiti 4K HDR Models
  6. [Video] Best Video Settings
  7. [Video Settings] Zappiti 4K HDR: No Video Signal on TV (Black Screen)
  8. [Video Settings] Image too Contrasted (Black too Dark and Burned White)
  9. [video] Video Dropout / Stuttering: How To Fix It
  10. [Video] Image And Sound Drop Out (HDMI 2.0a Cable)
  11. [Video] Image And Sound Drop Out on Some TVs
  12. [Video] Image Drop Out : Codecs
  13. [Video] PAUSE during playback without info panel
  14. [Video] Exchange Eyeview in 3D
  15. [Video] Avoid the 5 sec Black Screen When Lauching Movie Playback
  16. [Video] How To Force 4K Resolution
  17. [Video] Fix the Issue of MKV 3D MVC Not Supported
  18. [Video] Change the Region of a Blu-ray Disc With Menu
  19. [Video] Blu-ray Menu Cannot be Read = Play Additional Content
  20. [Video] No Picture After Turned On Developer Option HDMI/DP Different Source
  21. [Video] Set 23,976p for a 3D>2D conversion instead of 60p
  22. [Video] SDR instead of HDR
  23. [Video] Fix Banding on HDR Content
  24. [Video] Fix Orange Colors on Sony TVs
  25. [Video] Direct Output
  26. [Video] Direct Output > Out of range on DVDs and SD resolutions 576i / 480i
  27. [Video] DVD Folders And VIDEO TS Structures
  28. [Video] Play iTunes Videos On Zappiti
  29. [Video] Black Crushed With HDR Movies
  30. [Video] Problem of Washed out black on SONY FULL HD Projector
  31. [Video] Problem With Optic HDMI Cable
  32. [Video] HDR > SDR conversion for TVs not compatible with HDR
  33. [Video] Codecs and Video Containers
  34. [Video] DVD Aspect Ratio Issue
  35. [Video] PIP and HDMI Video Recording
  36. [UHD BD] Sound But No Picture
  37. [Audio/Video] Keep Audio HD and 4K with AV Receiver HDMI 1.4
  38. [Audio] Fix Sound Cut-off Issues During Video Playback
  39. [Audio] Force SD Audio For SPDIF to Convert HD Audio to SD
  40. [Audio] No sound on the headphone output of the Zappiti Pro 4K HDR
  41. [Audio] Cracking noise in the speakers when you stop the playback
  42. [RC] Zappiti 4K HDR Remote Control General Presentation
  43. [RC] Virtual RC for Android Tablets and Smartphones
  44. [RC] Programming Buttons of Another RC
  45. [RC] The RC Does Not Control Well the Zappiti 4K HDR
  46. [RC] IR & IP Codes of Zappiti 4K HDR For Universal Remotes
  47. [Keyboard] Switch Keyboard From QWERTY to Another Configuration
  48. [HDD] How to Format an HDD for Zappiti 4K HDR Range
  49. [HDD] The Gallery Not Responding Error Message
  50. [HDD] Recommended HDD Models to Use With Zappiti 4K HDR
  51. [HDD/Network] Copy / Cut / Past / Delete / Rename Using Zappiti Explorer
  52. [HDD] Fast Transfers using Docking Station USB 3.0 (easy way)
  53. [Network/Transfer] How to access to your Zappiti from a computer via local Network
  54. [Network/Transfer] FTP Server on the Zappiti 4K HDR
  55. [Network/Transfer] Impossible to access to some HDDs in SMB from PC/Mac
  56. [Network/Transfer] Cannot Access to a Windows Folder Content on Zappiti Player
  57. [Network/Transfer] No Access to the Computer From Zappiti Media Player
  58. [Network/Transfer] SMB1 Protocol on Windows 10
  59. [Network] SMBUp : Access to Your Mac From Your Zappiti Player
  60. [Network Zappiti Share] Multiroom Video / Server Function
  61. [Network] Activate the MiniDLNA Server
  62. [Network] How to Mount Mini DLNA Server on Start-Up
  63. [Network] Slow Transfers / Shuttering During Playback : Switch or Router Error
  64. [Network] Reset OpenWRT on the Zappiti 4K HDR
  65. [Network] Fix IP Address Of the Zappiti 4K HDR
  66. [Network] SMB1 Sharing Protocol on Windows 10
  67. [Network/Transfer] Cannot access Zappiti Using a Computer
  68. [Network] Activate Portable Wi-Fi Hotspot using your Zappiti Player
  69. [Subtitles] No Subtitle by Default
  70. [Subtitles] Add External Subtitles
  71. [Subtitles] Second Paragraph Not Displayed in .srt
  72. [Subtitles] Some Lines Are Missing
  73. [Subtitles] External Arabic Subtitles
  74. [Subtitles] Change the Color of the Subtitles
  75. [Subtitles] Move the Position of the Subtitles
  76. [Subtitles] How to Move the Position of the PGS Subtitles (Blu-ray)
  77. [Subtitles] First Letter of Some Subtitles Not Displayed
  78. [Subtitles] How to Display Arabic Subtitle of Other Specific Language
  79. [Seamless Branching] How to Remux a BD ISO to M2TS (Audio Drop-Out, Incorrect Video Sequence...)
  80. [Factory Reset] Factory Reset for the Zappiti 4K HDR
  81. [App] Fast Task Killer to kill apps and services in background
  82. [Apps] Install NETFLIX on Zappiti?
  83. [Apps] Install YouTube 4K (Set-Top Box Version)
  84. [App] AirScreen / Miracast: Screen Mirroring iOS / Android
  85. [Apps] Sovok TV & Kartina TV
  86. [Apps] Install Zappiti Video, Explorer & Music Apps via USB (APK)
  87. [Apps] Reset Your Zappiti App Data And Cache
  88. [Apps] Error Zappiti Launcher Has Stopped
  89. [Apps] Screensaver Video: How To Use Your Personal Videos
  90. [Apps] See the App Version
  91. [Apps] Streaming services (Netflix, Amazon Prime, Disney +, etc)
  92. [Firmware] Impossible to Upgrade From v3.07 to 3.08 or More Recent Version
  93. [Firmware] Update a Zappiti 4K HDR
  94. [Firmware] Restore Firmware procedure via USB
  95. [Win a Zappiti Skin] Get a Zappiti Silver Template For Free

Feedback and Knowledge Base