[Video] Image and sound drop out (HDMI 2.0a Cable)

In some cases, problems with video and sound drop out can occur on the Zappiti 4K HDR player. In this case, please try the supplied cable or try to change your HDMI cable by another one. Your cable may be compliant with 18 Gbps (at minimum) and HDMI 2.0a. Note that on some cases, your HDMI cable will need to support even more bitrate (please see table here below).



You can also try to switch OFF the Deep Color mode.

If you still have image or sound drop out, please check if your media player have the last firmware release installed. Press Blue button of the RC to check it.

If you have black screen problems with the supplied HDMI cable (even no booting "Z" logo), it may be defective. In this case, return it to your dealer so that it is exchanged by a new one.


Zappiti 4K HDR [EN]

  1. What are the differences between the 3 Zappiti 4K HDR models?
  2. Zappiti Player vs Zappiti Player 4K vs Zappiti 4K HDR models
  3. [Video Settings] Zappiti 4K HDR: No video signal on TV (black screen)
  4. [Video settings] Image too contrasted (black too dark and burned white)
  5. [Video] Image and sound drop out (HDMI 2.0a Cable)
  6. [Video] Image and sound drop out on some TVs
  7. [Video] Exchange Eyeview in 3D
  8. [Video] How to Force a Resolution by ignoring EDID (YST mode)
  9. [Video] Black Screen During 5 sec When Lauching Movie Playback > How to solve it
  10. [Video] MKV 3D MVC not supported: how to fix it
  11. [Video] 2D to 3D in 60p: How to solve it
  12. [Video] How to fix Orange colors on Sony TVs
  13. [Video] DVD Folders And VIDEO TS Structures
  14. [UHD BD] Sound But No Picture
  15. [Audio/Video] AV Receiver HDMI 1.4: How to keep Audio HD and 4K
  16. [Audio] How to fix sound cut-off issues during movie playback
  17. [Audio] Force SD Audio for SPDIF to convert HD Audio to SD
  18. [RC] Zappiti 4K HDR Remote Control General Presentation
  19. [RC] Programming buttons of another RC
  20. [RC] The RC does not control well the Zappiti 4K HDR
  21. [RC] IR & IP Codes of Zappiti 4K HDR for universal remotes
  22. [HDD] How to format an HDD for the Zappiti 4K HDR media player range
  23. [HDD] The gallery not responding error message
  24. [HDD/Network] Copy / Cut / Past / Delete / Rename
  25. [HDD] Recommended HDD models to use with Zappiti 4K HDR
  26. [Network/transfer] How access to your Zappiti from a computer or OPPO via local network
  27. [Network/transfer] FTP Server on the Zappiti 4K HDR
  28. [Network] SMBUp: access to your Mac from your Zappiti player
  29. [Network Zappiti Share] Multiroom video / Server function
  30. [Network] How to activate the DLNA Server
  31. [Network] How to mount miniDLNA server on start-up
  32. [Network] Slow transfers / shuttering during playback: switch or router error
  33. [Network] How to reset OpenWRT on the Zappiti 4K HDR
  34. [Network] How To Fix IP Address Of The Zappiti 4K HDR
  35. [Subtitles] No subtitle by default
  36. [Subtitles] How to add external subtitles
  37. [Subtitles] Second paragraph not displayed in .srt
  38. [Subtitles] Some Lines Are Missing
  39. [Subtitles] External Arabic Subtitles
  40. [Subtitles] How to move the position of the Subtitles
  41. [Subtitles] How to move the position of the PGS subtitles (Blu-ray)
  42. [Subtitles] First letter of some subtitles not displayed
  43. [Seamless Branching] How to Remux a BD ISO to M2TS (Audio Drop-Out, Incorrect Video Sequence...)
  44. [Factory Reset] How to reset the Zappiti HDR 4K
  45. [Firmware] How to update a Zappiti 4K HDR?
  46. [Firmware] Impossible to upgrade from v3.07 to 3.08 or more recent version
  47. [Apps] How to install NETFLIX on Zappiti?
  48. [Apps] How to install YouTube (Set-top box version)
  49. [App] AirScreen / Miracast: Screen Mirroring iOS / Android
  50. [Apps] Sovok TV & Kartina TV
  51. Problem with Optic HDMI Cable
  52. [Win a Zappiti Skin] How to get a Zappiti Silver Template for free?

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