[Video] Image and sound drop out (HDMI 2.0a Cable)

In some cases, problems with video and sound drop out can occur on the Zappiti 4K HDR player. In this case, please try the supplied cable or try to change your HDMI cable by another one. Your cable may be compliant with 18 Gbps (at minimum) and HDMI 2.0a. Note that on some cases, your HDMI cable will need to support even more bitrate (please see table here below).



You can also try to switch OFF the Deep Color mode.

If you still have image or sound drop out, please check if your media player have the last firmware release installed. Press Blue button of the RC to check it.

If you have black screen problems with the supplied HDMI cable (even no booting "Z" logo), it may be defective. In this case, return it to your dealer so that it is exchanged by a new one.


Zappiti 4K HDR [EN]

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  2. Zappiti Player vs Zappiti Player 4K vs Zappiti 4K HDR models
  3. [Video Settings] Zappiti 4K HDR: No video signal on TV (black screen)
  4. [Video settings] Image too contrasted (black too dark and burned white)
  5. [Video] Image and sound drop out (HDMI 2.0a Cable)
  6. [Video] Image and sound drop out on some TVs
  7. [Video] Exchange Eyeview in 3D
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  9. [Video] Black Screen During 5 sec When Lauching Movie Playback > How to solve it
  10. [Video] 2D to 3D in 60p: How to solve it
  11. [Video] How to fix Orange colors on Sony TVs
  12. [Video] DVD Folders And VIDEO TS Structures
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  14. [Audio/Video] AV Receiver HDMI 1.4: How to keep Audio HD and 4K
  15. [Audio] How to fix sound cut-off issues during movie playback
  16. [Audio] Force SD Audio for SPDIF to convert HD Audio to SD
  17. [RC] Zappiti 4K HDR Remote Control General Presentation
  18. [RC] Programming buttons of another RC
  19. [RC] IR & IP Codes of Zappiti 4K HDR for universal remotes
  20. [HDD] How to format an HDD for the Zappiti 4K HDR media player range
  21. [HDD] The gallery not responding error message
  22. [HDD/Network] Copy / Cut / Past / Delete / Rename
  23. [Network/transfer] How access to your Zappiti from a computer or OPPO via local network
  24. [Network] SMBUp: access to your Mac from your Zappiti player
  25. [Network Zappiti Share] Multiroom video / Server function
  26. [Network] How to activate the DLNA Server
  27. [Network] How to mount miniDLNA server on start-up
  28. [Network] How to reset OpenWRT on the Zappiti 4K HDR
  29. [Network] How To Fix IP Address Of The Zappiti 4K HDR
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  31. [Subtitles] How to add external subtitles
  32. [Subtitles] Second paragraph not displayed in .srt
  33. [Subtitles] Some Lines Are Missing
  34. [Subtitles] External Arabic Subtitles
  35. [Subtitles] How to move the position of the Subtitles
  36. [Subtitles] First letter of some subtitles not displayed
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  38. [Factory Reset] How to reset the Zappiti HDR 4K
  39. How to update a Zappiti 4K HDR?
  40. [Apps] How to install NETFLIX on Zappiti?
  41. [App] AiPlay / Mirroring iOS / Android
  42. [Apps] Sovok TV & Kartina TV
  43. Problem with Optic HDMI Cable
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