[Video] SDR instead of HDR

1. Connect the device live to the TV. This will see if the problem comes from the AV Receiver.

2. Restart the device.

3. Disconnect and reconnect the HDMI cable.

4. If it still does not work, try changing the HDMI cable using the one supplied with the unit.

5. If it still does not work, try a Factory Reset (MyApps / Factory Reset).

6. If that still does not work, try the Firmware Restore procedure: 

Then do a Factory Reset, then wait 5 minutes and restart the player.

- You can also try another TV if you have the possibility.
- If you are using an AV receiver, please make sure that your AV receiver is compatible HDR. Some AV Receiver are compatible with 4K but not with HDR.

If this still does not work, contact Zappiti Support.

Zappiti 4K HDR [EN]

  1. Summary Zappiti 4K HDR
  2. [Presentation] Zappiti 4K HDR: New User Guides
  3. [Presentation] The Differences Between the 4 Zappiti 4K HDR Models?
  4. [Presentation] Zappiti Player vs Zappiti Player 4K vs Zappiti 4K HDR Models
  5. [Video] Best Video Settings
  6. [Video Settings] Zappiti 4K HDR: No Video Signal on TV (Black Screen)
  7. [Video Settings] Image too Contrasted (Black too Dark and Burned White)
  8. [Video] Image And Sound Drop Out (HDMI 2.0a Cable)
  9. [Video] Image And Sound Drop Out on Some TVs
  10. [Video] Image Drop Out : Codecs
  11. [Video] Exchange Eyeview in 3D
  12. [Video] Avoid the 5 sec Black Screen When Lauching Movie Playback
  13. [Video] How To Force 4K Resolution
  14. [Video] Fix the Issue of MKV 3D MVC Not Supported
  15. [Video] Change the Region of a Blu-ray Disc With Menu
  16. [Video] No Picture After Turned On Developer Option HDMI/DP Different Source
  17. [Video] Set 23,976p for a 3D>2D conversion instead of 60p
  18. [Video] SDR instead of HDR
  19. [Video] Fix Banding on HDR Content
  20. [Video] Fix Orange Colors on Sony TVs
  21. [Video] Direct Output
  22. [Video] DVD Folders And VIDEO TS Structures
  23. [Video] Play iTunes Videos On Zappiti
  24. [Video] Black Crushed With HDR Movies
  25. [Video] Problem of Washed out black on SONY FULL HD Projector
  26. [Video] Problem With Optic HDMI Cable
  27. [Video] HDR > SDR conversion for TVs not compatible with HDR
  28. [Video] Codecs and Video Containers
  29. [Video] PIP and HDMI Video Recording
  30. [Audio/Video] Keep Audio HD and 4K with AV Receiver HDMI 1.4
  31. [Audio] Fix Sound Cut-off Issues During Video Playback
  32. [Audio] Force SD Audio For SPDIF to Convert HD Audio to SD
  33. [RC] Zappiti 4K HDR Remote Control General Presentation
  34. [RC] Virtual RC for Android Tablets and Smartphones
  35. [RC] Programming Buttons of Another RC
  36. [RC] The RC Does Not Control Well the Zappiti 4K HDR
  37. [RC] IR & IP Codes of Zappiti 4K HDR For Universal Remotes
  38. [HDD] Format an HDD For the Zappiti 4K HDR Media Player Range
  39. [HDD] The Gallery Not Responding Error Message
  40. [HDD] Recommended HDD Models to Use With Zappiti 4K HDR
  41. [HDD/Network] Copy / Cut / Past / Delete / Rename Using Zappiti Explorer
  42. [HDD] Fast Transfers using Docking Station USB 3.0 (easy way)
  43. [Network/Transfer] Access From/To Your Zappiti From a Computer, or NAS via Local Network
  44. [Network/Transfer] FTP Server on the Zappiti 4K HDR
  45. [Network/Transfer] Cannot Access to a Windows Folder Content on Zappiti Player
  46. [Network/Transfer] No Access to the Computer From Zappiti Media Player
  47. [Network/Transfer] SMB1 Protocol on Windows 10
  48. [Network] SMBUp : Access to Your Mac From Your Zappiti Player
  49. [Network Zappiti Share] Multiroom Video / Server Function
  50. [Network] Activate the MiniDLNA Server
  51. [Network] How to Mount Mini DLNA Server on Start-Up
  52. [Network] Slow Transfers / Shuttering During Playback : Switch or Router Error
  53. [Network] Reset OpenWRT on the Zappiti 4K HDR
  54. [Network] Fix IP Address Of the Zappiti 4K HDR
  55. [Network] SMB1 Sharing Protocol on Windows 10
  56. [Network/Transfer] Cannot access Zappiti Using a Computer
  57. [Network] Activate Portable Wi-Fi Hotspot using your Zappiti Player
  58. [Subtitles] No Subtitle by Default
  59. [Subtitles] Add External Subtitles
  60. [Subtitles] Second Paragraph Not Displayed in .srt
  61. [Subtitles] Some Lines Are Missing
  62. [Subtitles] External Arabic Subtitles
  63. [Subtitles] Move the Position of the Subtitles
  64. [Subtitles] How to Move the Position of the PGS Subtitles (Blu-ray)
  65. [Subtitles] First Letter of Some Subtitles Not Displayed
  66. [Arabic Subtitles] How to Display Arabic Subtitle of Other Specific Language
  67. [Seamless Branching] How to Remux a BD ISO to M2TS (Audio Drop-Out, Incorrect Video Sequence...)
  68. [Factory Reset] Factory Reset for the Zappiti 4K HDR
  69. [Apps] Install NETFLIX on Zappiti?
  70. [Apps] Install YouTube 4K (Set-Top Box Version)
  71. [App] AirScreen / Miracast: Screen Mirroring iOS / Android
  72. [Apps] Sovok TV & Kartina TV
  73. [Apps] Install Zappiti Video, Explorer & Music Apps via USB (APK)
  74. [Configuration] Reset Your App Settings
  75. [Error] Zappiti Launcher Has Stopped
  76. [Screensaver Video] Use your Personal Videos for the Screensaver
  77. [Apps] See the App Version
  78. [Keyboard] Switch Keyboard From QWERTY to Another Configuration
  79. [Firmware] Impossible to Upgrade From v3.07 to 3.08 or More Recent Version
  80. [Firmware] Update a Zappiti 4K HDR
  81. [Firmware] Restore Firmware procedure via USB
  82. [Win a Zappiti Skin] Get a Zappiti Silver Template For Free

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