[Firmware] Restore Firmware procedure via USB


IMPORTANT

On some cases — especially if you come from a more recent firmware — during the process, the TV screen can switch to GREEN or BLACK for a while. This is normal! Please do not restart or switch off your Zappiti during the full process. In such case, please wait 10 min before to restart your Zappiti Unit.

WARNING ! This procedure will reset all your personal settings and account information.Thank you to carefully read all of this procedure first! Then please follow the process step by step by reading them one more time.

  • Download the firmware file here bellow on the internal HDD of your computer. (Not directly on the flash drive).
> Click here to download the firmware file for Zappiti Mini 4K HDR
> Click here to download the firmware file for Zappiti One / One SE / Duo / Pro 4K HDR
Note : As the Zappiti Mini 4K HDR have less memory than the two other models, the firmware file is different.
  • Download the file on your computer. Then, place the IMG file (not uncompressed) on a 2GB USB flash drive formatted in FAT32. IMG file must be placed on the root level, not in a folder. If you do not get IMG file, please try to download it using another internet browser.


Note : If you do not have a USB stick with a 2 GB capacity, you can partition the USB key into 2 partitions: the first of a 2 GB size in Fat32 and the second unallocated. To format your USB flash drive, you can use the free AOMEI Partition Manager software.
  • Switch off the Zappiti player by using the Power On / Off button located on the back side and disconnect the network cable.
  • Connect the USB flash drive into the USB port of the media player located next to the "RESTORE" button.
  • Press the "RESTORE" button by using a paper clip (small hole located on the side of the unit). While holding the reset button, turn on the player via the on / off power button at the rear of the unit. Hold the "RESTORE" button within 5 seconds, then release it. A "Z" logo will appear during 30 sec. 


  • Then, the upgrade process will start and a progress bar will be displayed on the screen.

WARNING! Do not turn off the media player before the full reset. If you are not sure, wait during 10 minutes before you switch off the device.


IMPORTANT : if you have black or green screen, please wait 10min. Then, switch off (not before 10 min) the Zappiti and try again by checking the following points :

-
Please use 2 GB USB Flash drive or format your USB flash drive in 2 partitions (one in 2GB / Fat32 and the second one unallocated).
- Try again by connecting your Zappiti media player directly to your TV (without AV receiver or soundbar).
- Did you try to download again the firmware? Maybe the firmware have been incorrectly downloaded. Make sure that you got a file with .IMG extension. If you got a .TAR file or several files, it could be caused by a download software. So please try to switch it off. 
- Did you download the firmware file on the internal HDD of your computer or directly on your USB flash memory drive? You have to download it on the internal HDD of your computer. (Not directly on the flash drive).
- Did you try to plug your USB flash drive on another USB input? If it doen't work on the USB 2.0 port, try again on another USB port.
- The first initial boot after the firmware update is very long. If you switched off the player during the first initial boot, your firmware is dead. In such case, please contact us...
  • The percentage 99% or 100% is very long. This is quite normal. Please wait until the appearance of "Z" logo. As long as the Zappiti logo is not displayed, do not turn off or disconnect the player above! Warning! The first initial start up is VERY long (1-2 min). So thank you for your patience throughout the initialization of the media player until you reach the player's home page (Zappiti / Explorer / MyApps). DO NOT RESTART the player until the main page appears.
  • After the first initial boot, connect the Ethernet cable (if you are using it usually). Then, please wait 5 min. In fact, the system and the apps need some minutes to be fully reseted and could be not accessible during this time. After 5 min, we advise you to restart the player for better performances. The second boot should be much faster and your Zappiti will be fully restored.
  • After the second reboot, please click on "Settings", then set your language.

IMPORTANT! As this firmware uses a new SDK (realtek source code). So if you have some issue, we advise you to perform a Factory Reset after the firmware update (please go to MyApps then click Factory Reset):

Factory Reset procedure;
https://zappiti.uservoice.com/knowledgebase/articles/1122994--factory-reset-factory-reset-for-the-zappiti-4k-h  

Then use this tutorial to update Zappiti Service and other Zappiti Apps:


Back to Summary

Zappiti 4K HDR [EN]

  1. Summary Zappiti 4K HDR
  2. [Apps] Unable to update Zappiti apps
  3. [Presentation] Zappiti 4K HDR: New User Guides
  4. [Presentation] Differences Between Zappiti 4K HDR Models
  5. [Presentation] Zappiti Player vs Zappiti Player 4K vs Zappiti 4K HDR Models
  6. [Video] Best Video Settings
  7. [Video Settings] Zappiti 4K HDR: No Video Signal on TV (Black Screen)
  8. [Video Settings] Image too Contrasted (Black too Dark and Burned White)
  9. [Video] Image And Sound Drop Out (HDMI 2.0a Cable)
  10. [Video] Image And Sound Drop Out on Some TVs
  11. [Video] Image Drop Out : Codecs
  12. [Video] Exchange Eyeview in 3D
  13. [Video] Avoid the 5 sec Black Screen When Lauching Movie Playback
  14. [Video] How To Force 4K Resolution
  15. [Video] Fix the Issue of MKV 3D MVC Not Supported
  16. [Video] Change the Region of a Blu-ray Disc With Menu
  17. [Video] Blu-ray Menu Cannot be Read = Play Additional Content
  18. [Video] No Picture After Turned On Developer Option HDMI/DP Different Source
  19. [Video] Set 23,976p for a 3D>2D conversion instead of 60p
  20. [Video] SDR instead of HDR
  21. [Video] Fix Banding on HDR Content
  22. [Video] Fix Orange Colors on Sony TVs
  23. [Video] Direct Output
  24. [Video] DVD Folders And VIDEO TS Structures
  25. [Video] Play iTunes Videos On Zappiti
  26. [Video] Black Crushed With HDR Movies
  27. [Video] Problem of Washed out black on SONY FULL HD Projector
  28. [Video] Problem With Optic HDMI Cable
  29. [Video] HDR > SDR conversion for TVs not compatible with HDR
  30. [Video] Codecs and Video Containers
  31. [Video] DVD Aspect Ratio Issue
  32. [Video] PIP and HDMI Video Recording
  33. [UHD BD] Sound But No Picture
  34. [Audio/Video] Keep Audio HD and 4K with AV Receiver HDMI 1.4
  35. [Audio] Fix Sound Cut-off Issues During Video Playback
  36. [Audio] Force SD Audio For SPDIF to Convert HD Audio to SD
  37. [Audio] No sound on the headphone output of the Zappiti Pro 4K HDR
  38. [RC] Zappiti 4K HDR Remote Control General Presentation
  39. [RC] Virtual RC for Android Tablets and Smartphones
  40. [RC] Programming Buttons of Another RC
  41. [RC] The RC Does Not Control Well the Zappiti 4K HDR
  42. [RC] IR & IP Codes of Zappiti 4K HDR For Universal Remotes
  43. [HDD] How to Format an HDD for Zappiti 4K HDR Range
  44. [HDD] The Gallery Not Responding Error Message
  45. [HDD] Recommended HDD Models to Use With Zappiti 4K HDR
  46. [HDD/Network] Copy / Cut / Past / Delete / Rename Using Zappiti Explorer
  47. [HDD] Fast Transfers using Docking Station USB 3.0 (easy way)
  48. [Network/Transfer] Access From/To Your Zappiti From a Computer, or NAS via Local Network
  49. [Network/Transfer] FTP Server on the Zappiti 4K HDR
  50. [Network/Transfer] Cannot Access to a Windows Folder Content on Zappiti Player
  51. [Network/Transfer] No Access to the Computer From Zappiti Media Player
  52. [Network/Transfer] SMB1 Protocol on Windows 10
  53. [Network] SMBUp : Access to Your Mac From Your Zappiti Player
  54. [Network Zappiti Share] Multiroom Video / Server Function
  55. [Network] Activate the MiniDLNA Server
  56. [Network] How to Mount Mini DLNA Server on Start-Up
  57. [Network] Slow Transfers / Shuttering During Playback : Switch or Router Error
  58. [Network] Reset OpenWRT on the Zappiti 4K HDR
  59. [Network] Fix IP Address Of the Zappiti 4K HDR
  60. [Network] SMB1 Sharing Protocol on Windows 10
  61. [Network/Transfer] Cannot access Zappiti Using a Computer
  62. [Network] Activate Portable Wi-Fi Hotspot using your Zappiti Player
  63. [Subtitles] No Subtitle by Default
  64. [Subtitles] Add External Subtitles
  65. [Subtitles] Second Paragraph Not Displayed in .srt
  66. [Subtitles] Some Lines Are Missing
  67. [Subtitles] External Arabic Subtitles
  68. [Subtitles] Move the Position of the Subtitles
  69. [Subtitles] How to Move the Position of the PGS Subtitles (Blu-ray)
  70. [Subtitles] First Letter of Some Subtitles Not Displayed
  71. [Arabic Subtitles] How to Display Arabic Subtitle of Other Specific Language
  72. [Seamless Branching] How to Remux a BD ISO to M2TS (Audio Drop-Out, Incorrect Video Sequence...)
  73. [Factory Reset] Factory Reset for the Zappiti 4K HDR
  74. [Apps] Install NETFLIX on Zappiti?
  75. [Apps] Install YouTube 4K (Set-Top Box Version)
  76. [App] AirScreen / Miracast: Screen Mirroring iOS / Android
  77. [Apps] Sovok TV & Kartina TV
  78. [Apps] Install Zappiti Video, Explorer & Music Apps via USB (APK)
  79. [Configuration] Reset Your App Settings
  80. [Error] Zappiti Launcher Has Stopped
  81. [Screensaver Video] Use your Personal Videos for the Screensaver
  82. [Apps] See the App Version
  83. [Keyboard] Switch Keyboard From QWERTY to Another Configuration
  84. [Firmware] Impossible to Upgrade From v3.07 to 3.08 or More Recent Version
  85. [Firmware] Update a Zappiti 4K HDR
  86. [Firmware] Restore Firmware procedure via USB
  87. [Win a Zappiti Skin] Get a Zappiti Silver Template For Free
  88. [Apps] Streaming services (Netflix, Amazon Prime, Disney +, etc)

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