[Network/Transfer] Cannot Access to a Windows Folder Content on Zappiti Player

Cannot access to a Windows folder content

If you see an error appearing when you try to access a Windows folder with your credentials, here is a list of steps you have to be sure :

  • The folder has to shared on the local network.
  • You can follow this article : sharing a folder.

  • Windows account used must be a local account.
  • Windows allows to connect with a local or Microsoft account. Microsoft accounts (with email) don't work.
    When you go in your user account settings, you can switch from a Microsoft account (with email) to a local account (with simple credential)

  • SMB1 protocol has to be activated if you want access to the shared folder from your Zappiti media player.
  • To activate it, follow this process : activate SMB1.

  • If you have a firewall or antivirus, please try to modify the settings of them. In fact, they can block the communication between the devices.

  • Your account is not authorized to connect from this device

    In order to resolve this message, you have to authorize the connection "non secured".

  • To do that you have to edit Windows register.
  • Go on the key : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanWorkstation\Parameters
    On the right, create a key AllowInsecureGuestAuth and give it the valor "1".

  • You can find more information about Windows sharing on this site :

  • If you still cannot access your folder, contact customer support and tell us your Windows version.
    And it could be useful to send us some screenshots of each steps that you followed.

    Zappiti 4K HDR [EN]

    1. Summary Zappiti 4K HDR
    2. [Apps] Unable to update Zappiti apps/ Zappiti Service
    3. [Presentation] Zappiti 4K HDR: New User Guides
    4. [Presentation] Differences Between Zappiti 4K HDR Models
    5. [Presentation] Zappiti Player vs Zappiti Player 4K vs Zappiti 4K HDR Models
    6. [Video] Best Video Settings
    7. [Video Settings] Zappiti 4K HDR: No Video Signal on TV (Black Screen)
    8. [Video Settings] Image too Contrasted (Black too Dark and Burned White)
    9. [video] Video Dropout / Stuttering: How To Fix It
    10. [Video] Image And Sound Drop Out (HDMI 2.0a Cable)
    11. [Video] Image And Sound Drop Out on Some TVs
    12. [Video] Image Drop Out : Codecs
    13. [Video] PAUSE during playback without info panel
    14. [Video] Exchange Eyeview in 3D
    15. [Video] Avoid the 5 sec Black Screen When Lauching Movie Playback
    16. [Video] How To Force 4K Resolution
    17. [Video] Fix the Issue of MKV 3D MVC Not Supported
    18. [Video] Change the Region of a Blu-ray Disc With Menu
    19. [Video] Blu-ray Menu Cannot be Read = Play Additional Content
    20. [Video] No Picture After Turned On Developer Option HDMI/DP Different Source
    21. [Video] Set 23,976p for a 3D>2D conversion instead of 60p
    22. [Video] SDR instead of HDR
    23. [Video] Fix Banding on HDR Content
    24. [Video] Fix Orange Colors on Sony TVs
    25. [Video] Direct Output
    26. [Video] Direct Output > Out of range on DVDs and SD resolutions 576i / 480i
    27. [Video] DVD Folders And VIDEO TS Structures
    28. [Video] Play iTunes Videos On Zappiti
    29. [Video] Black Crushed With HDR Movies
    30. [Video] Problem of Washed out black on SONY FULL HD Projector
    31. [Video] Problem With Optic HDMI Cable
    32. [Video] HDR > SDR conversion for TVs not compatible with HDR
    33. [Video] Codecs and Video Containers
    34. [Video] DVD Aspect Ratio Issue
    35. [BD Title] Impossible to display the Blu-ray Menus in BD Java (BD Lite)
    36. [Video] PIP and HDMI Video Recording
    37. [UHD BD] Sound But No Picture
    38. [Audio/Video] Keep Audio HD and 4K with AV Receiver HDMI 1.4
    39. [Audio] Fix Sound Cut-off Issues During Video Playback
    40. [Audio] Force SD Audio For SPDIF to Convert HD Audio to SD
    41. [Audio] No sound on the headphone output of the Zappiti Pro 4K HDR
    42. [Audio] Cracking noise in the speakers when you stop the playback
    43. [RC] Zappiti 4K HDR Remote Control General Presentation
    44. [RC] Virtual RC for Android Tablets and Smartphones
    45. [RC] Programming Buttons of Another RC
    46. [RC] The RC Does Not Control Well the Zappiti 4K HDR
    47. [RC] IR & IP Codes of Zappiti 4K HDR For Universal Remotes
    48. [Keyboard] Switch Keyboard From QWERTY to Another Configuration
    49. [HDD] How to Format an HDD for Zappiti 4K HDR Range
    50. [HDD] The Gallery Not Responding Error Message
    51. [HDD] Recommended HDD Models to Use With Zappiti 4K HDR
    52. [HDD/Network] Copy / Cut / Past / Delete / Rename Using Zappiti Explorer
    53. [HDD] Fast Transfers using Docking Station USB 3.0 (easy way)
    54. [Network/Transfer] How to access to your Zappiti from a computer via local Network
    55. [Network/Transfer] FTP Server on the Zappiti 4K HDR
    56. [Network/Transfer] Impossible to access to some HDDs in SMB from PC/Mac
    57. [Network/Transfer] Cannot Access to a Windows Folder Content on Zappiti Player
    58. [Network/Transfer] No Access to the Computer From Zappiti Media Player
    59. [Network/Transfer] SMB1 Protocol on Windows 10
    60. [Network] SMBUp : Access to Your Mac From Your Zappiti Player
    61. [Network Zappiti Share] Multiroom Video / Server Function
    62. [Network] Activate the MiniDLNA Server
    63. [Network] How to Mount Mini DLNA Server on Start-Up
    64. [Network] Slow Transfers / Shuttering During Playback : Switch or Router Error
    65. [Network] Reset OpenWRT on the Zappiti 4K HDR
    66. [Network] Fix IP Address Of the Zappiti 4K HDR
    67. [Network] SMB1 Sharing Protocol on Windows 10
    68. [Network/Transfer] Cannot access Zappiti Using a Computer
    69. [Network] Activate Portable Wi-Fi Hotspot using your Zappiti Player
    70. [Subtitles] No Subtitle by Default
    71. [Subtitles] Add External Subtitles
    72. [Subtitles] Second Paragraph Not Displayed in .srt
    73. [Subtitles] Some Lines Are Missing
    74. [Subtitles] External Arabic Subtitles
    75. [Subtitles] Change the Color of the Subtitles
    76. [Subtitles] Move the Position of the Subtitles
    77. [Subtitles] How to Move the Position of the PGS Subtitles (Blu-ray)
    78. [Subtitles] First Letter of Some Subtitles Not Displayed
    79. [Subtitles] How to Display Arabic Subtitle of Other Specific Language
    80. [Seamless Branching] How to Remux a BD ISO to M2TS (Audio Drop-Out, Incorrect Video Sequence...)
    81. [Factory Reset] Factory Reset for the Zappiti 4K HDR
    82. [App] Fast Task Killer to kill apps and services in background
    83. [Apps] Install NETFLIX on Zappiti?
    84. [Apps] Install YouTube 4K (Set-Top Box Version)
    85. [App] AirScreen / Miracast: Screen Mirroring iOS / Android
    86. [Apps] Sovok TV & Kartina TV
    87. [Apps] Install Zappiti Video, Explorer & Music Apps via USB (APK)
    88. [Apps] Reset Your Zappiti App Data And Cache
    89. [Apps] Error Zappiti Launcher Has Stopped
    90. [Apps] Screensaver Video: How To Use Your Personal Videos
    91. [Apps] See the App Version
    92. [Apps] Streaming services (Netflix, Amazon Prime, Disney +, etc)
    93. [Firmware] Impossible to Upgrade From v3.07 to 3.08 or More Recent Version
    94. [Firmware] Update a Zappiti 4K HDR
    95. [Firmware] Restore Firmware procedure via USB
    96. [Win a Zappiti Skin] Get a Zappiti Silver Template For Free

    Feedback and Knowledge Base