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[Network/Transfer] Cannot Access to a Windows Folder Content on Zappiti Player

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Cannot access to a Windows folder content


If you see an error appearing when you try to access a Windows folder with your credentials, here is a list of steps you have to be sure :

  • The folder has to shared on the local network.
    • You can follow this article : sharing a folder.

  • Windows account used must be a local account.
    • Windows allows to connect with a local or Microsoft account. Microsoft accounts (with email) don't work.
    When you go in your user account settings, you can switch from a Microsoft account (with email) to a local account (with simple credential)

  • SMB1 protocol has to be activated if you want access to the shared folder from your Zappiti media player.
    • To activate it, follow this process : activate SMB1.

  • If you have a firewall or antivirus, please try to modify the settings of them. In fact, they can block the communication between the devices.

    • Your account is not authorized to connect from this device


    In order to resolve this message, you have to authorize the connection "non secured".

  • To do that you have to edit Windows register.
    • Go on the key : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanWorkstation\Parameters
    On the right, create a key AllowInsecureGuestAuth and give it the valor "1".

  • You can find more information about Windows sharing on this site :

    • If you still cannot access your folder, contact customer support and tell us your Windows version.
    And it could be useful to send us some screenshots of each steps that you followed.



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