[Video] How To Force 4K Resolution

Force the UI resolution

For certain cases, particularly when the Zappiti media player is switched on before the TV, the Zappiti start-up in 1080p resolution instead of UHD (security in the absence of the EDID signal).To force the resolution of the UHD drive at startup, do the following:

1. On the home page (Home button on the remote), click the MyApps button at the top of the page.

2. In MyApps, click on the Service app (Zappiti Service), illustrated by a "Z" with wrenches.

3. In the first tab of Zappiti Service you will find the option to configure the "Force Resolution" function. By default, the settings are set to Auto. You can choose to force the resolution to 1080p or 3840x2160 in 50 or 60 Hz (59.94 Hz). Then, click on the "Apply the resolution" button. For security reason, a validation screen with a countdown will allow you to cancel your choice if the chosen resolution is incompatible with your TV. You have 10 seconds to validate your choice, otherwise it will be atomatically cancelled. 

Beta version:
A new beta version provides access to all possible resolutions and display frequencies. To install it, click on the link below to download the APK file:
Then, place the APK file on a USB stick, connect the USB stick to your Zappiti player and click on the APK file using Zappiti Explorer to start the installation.

Unlock the forced resolution

If you have forced the resolution in Ultra HD but have connected your Zappiti media player to a 1080p TV, no picture will be displayed (black screen). To unblock the resolution and return to automatic resolution, follow these steps:

Procedure 1:
1. Turn on your Zappiti 4K HDR player.
2. Wait 40 seconds.
3. Press the "Explorer" button on the remote control.
4. Wait 10 seconds.
5. Press the "Red" and then "1" then "2" then "3" buttons on the remote control.

Procedure 2:
1. Turn on your Zappiti 4K HDR player.
2. Wait 40 seconds.
3. Disconnect and reconnect the HDMI terminal = The image appears.
4. Go to "My Apps" then "Zappiti Service" = The picture disappears.
5. Disconnect and reconnect the HDMI terminal = The image appears.
6. Change the resolution (1080p or Auto) and confirm by clicking on the Apply Resolution button.

Zappiti 4K HDR [EN]

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  3. [Presentation] Zappiti 4K HDR: New User Guides
  4. [Presentation] Differences Between Zappiti 4K HDR Models
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  8. [Video Settings] Image too Contrasted (Black too Dark and Burned White)
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  10. [Video] Image And Sound Drop Out on Some TVs
  11. [Video] Image Drop Out : Codecs
  12. [Video] Exchange Eyeview in 3D
  13. [Video] Avoid the 5 sec Black Screen When Lauching Movie Playback
  14. [Video] How To Force 4K Resolution
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  28. [Video] Problem With Optic HDMI Cable
  29. [Video] HDR > SDR conversion for TVs not compatible with HDR
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  31. [Video] DVD Aspect Ratio Issue
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  49. [Network/Transfer] FTP Server on the Zappiti 4K HDR
  50. [Network/Transfer] Cannot Access to a Windows Folder Content on Zappiti Player
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