[Video] How To Force 4K Resolution

Force the UI resolution

For certain cases, particularly when the Zappiti media player is switched on before the TV, the Zappiti start-up in 1080p resolution instead of UHD (security in the absence of the EDID signal).To force the resolution of the UHD drive at startup, do the following:

1. On the home page (Home button on the remote), click the MyApps button at the top of the page.

2. In MyApps, click on the Service app (Zappiti Service), illustrated by a "Z" with wrenches.



3. In the first tab of Zappiti Service you will find the option to configure the "Force Resolution" function. By default, the settings are set to Auto. You can choose to force the resolution to 1080p or 3840x2160 in 23.976, 50 or 60 Hz (59.94 Hz). Then, click on the "Apply the resolution" button. For security reason, a validation screen with a countdown will allow you to cancel your choice if the chosen resolution is incompatible with your TV. You have 10 seconds to validate your choice, otherwise it will be atomatically cancelled. 


Unlock the forced resolution


If you have forced the resolution in Ultra HD but have connected your Zappiti media player to a 1080p TV, no picture will be displayed (black screen). To unblock the resolution and return to automatic resolution, follow these steps:

Procedure 1:
1. Turn on your Zappiti 4K HDR player.
2. Wait 40 seconds.
3. Press the "Explorer" button on the remote control.
4. Wait 10 seconds.
5. Press the "Red" and then "1" then "2" then "3" buttons on the remote control.

Procedure 2:
1. Turn on your Zappiti 4K HDR player.
2. Wait 40 seconds.
3. Disconnect and reconnect the HDMI terminal = The image appears.
4. Go to "My Apps" then "Zappiti Service" = The picture disappears.
5. Disconnect and reconnect the HDMI terminal = The image appears.
6. Change the resolution (1080p or Auto) and confirm by clicking on the Apply Resolution button.



Zappiti 4K HDR [EN]

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  2. [Apps] Unable to update Zappiti apps/ Zappiti Service
  3. [Presentation] Zappiti 4K HDR: New User Guides
  4. [Presentation] Differences Between Zappiti 4K HDR Models
  5. [Presentation] Zappiti Player vs Zappiti Player 4K vs Zappiti 4K HDR Models
  6. [Video] Best Video Settings
  7. [Video Settings] Zappiti 4K HDR: No Video Signal on TV (Black Screen)
  8. [Video Settings] Image too Contrasted (Black too Dark and Burned White)
  9. [video] Video Dropout / Stuttering: How To Fix It
  10. [Video] Image And Sound Drop Out (HDMI 2.0a Cable)
  11. [Video] Image And Sound Drop Out on Some TVs
  12. [Video] Image Drop Out : Codecs
  13. [Video] PAUSE during playback without info panel
  14. [Video] Exchange Eyeview in 3D
  15. [Video] Avoid the 5 sec Black Screen When Lauching Movie Playback
  16. [Video] How To Force 4K Resolution
  17. [Video] Fix the Issue of MKV 3D MVC Not Supported
  18. [Video] Change the Region of a Blu-ray Disc With Menu
  19. [Video] Blu-ray Menu Cannot be Read = Play Additional Content
  20. [Video] No Picture After Turned On Developer Option HDMI/DP Different Source
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  22. [Video] SDR instead of HDR
  23. [Video] Fix Banding on HDR Content
  24. [Video] Fix Orange Colors on Sony TVs
  25. [Video] Direct Output
  26. [Video] DVD Folders And VIDEO TS Structures
  27. [Video] Play iTunes Videos On Zappiti
  28. [Video] Black Crushed With HDR Movies
  29. [Video] Problem of Washed out black on SONY FULL HD Projector
  30. [Video] Problem With Optic HDMI Cable
  31. [Video] HDR > SDR conversion for TVs not compatible with HDR
  32. [Video] Codecs and Video Containers
  33. [Video] DVD Aspect Ratio Issue
  34. [Video] PIP and HDMI Video Recording
  35. [UHD BD] Sound But No Picture
  36. [Audio/Video] Keep Audio HD and 4K with AV Receiver HDMI 1.4
  37. [Audio] Fix Sound Cut-off Issues During Video Playback
  38. [Audio] Force SD Audio For SPDIF to Convert HD Audio to SD
  39. [Audio] No sound on the headphone output of the Zappiti Pro 4K HDR
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  42. [RC] Programming Buttons of Another RC
  43. [RC] The RC Does Not Control Well the Zappiti 4K HDR
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  47. [HDD] The Gallery Not Responding Error Message
  48. [HDD] Recommended HDD Models to Use With Zappiti 4K HDR
  49. [HDD/Network] Copy / Cut / Past / Delete / Rename Using Zappiti Explorer
  50. [HDD] Fast Transfers using Docking Station USB 3.0 (easy way)
  51. [Network/Transfer] How to access to your Zappiti from a computer via local Network
  52. [Network/Transfer] FTP Server on the Zappiti 4K HDR
  53. [Network/Transfer] Impossible to access to some HDDs in SMB from PC/Mac
  54. [Network/Transfer] Cannot Access to a Windows Folder Content on Zappiti Player
  55. [Network/Transfer] No Access to the Computer From Zappiti Media Player
  56. [Network/Transfer] SMB1 Protocol on Windows 10
  57. [Network] SMBUp : Access to Your Mac From Your Zappiti Player
  58. [Network Zappiti Share] Multiroom Video / Server Function
  59. [Network] Activate the MiniDLNA Server
  60. [Network] How to Mount Mini DLNA Server on Start-Up
  61. [Network] Slow Transfers / Shuttering During Playback : Switch or Router Error
  62. [Network] Reset OpenWRT on the Zappiti 4K HDR
  63. [Network] Fix IP Address Of the Zappiti 4K HDR
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  65. [Network/Transfer] Cannot access Zappiti Using a Computer
  66. [Network] Activate Portable Wi-Fi Hotspot using your Zappiti Player
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  68. [Subtitles] Add External Subtitles
  69. [Subtitles] Second Paragraph Not Displayed in .srt
  70. [Subtitles] Some Lines Are Missing
  71. [Subtitles] External Arabic Subtitles
  72. [Subtitles] Move the Position of the Subtitles
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