To solve this issue, leave Zappiti Video and relaunch it.
Then when you will have the error message, press back on your remote to come back to the logon screen and click on collection.
In the management collection you will see your collection under another name if the collection has been renamed. On the other hand, if the collection has been deleted by yourself from another device, you must create a new collection and restart the identification process.
If this does not solve your issue, contact us using this support form :