To access to the Settings panel on Zappiti Player 4K, please launch Zappiti app, then access to a Zappiti Collection and press "MENU" on the RC. Then click the "Configuration" button located on the left of the contextual menu that is displayed on the screen.
To access to the Settings panel on a computer, please launch Zappiti Media Center V4, then click to the "gear" button located on the top of the screen.
Then you'll see the following panel:
You will see your token numbers. To release it, please click on "Release the Token" button. Then press OK (PC/Mac) or RETURN (Zappiti Player 4K).
You can also send of picture of the back of your player to email@example.com and ask an admin to release your Token manually.