IMPORTANT! Thank you to carefully read all of this procedure first! Then please follow the process step by step by reading them one more time.
How to check the firmware version:
To check the current version of your firmware, go to player settings, then click the "About" button localized on the bottom of the page and locate "build number". For instance:
rtk_phoenix eng4.4 KRT-160 eng.tony.20150825
The date number (ex. 20150825) is the firmware version installed in your player.
Warning! If you bought your Zappiti Player 4K recently, the firmware reference name is directly written in "Build number".
1. Download the last firmware file here bellow (OS 2.5) on the internal HDD of your computer. (Not directly on the flash drive).
2. If you downloaded a ZIP file, please extract it on the internal HDD of your computer. (Not directly on the flash drive). Place the IMG file on a 2GB USB flash drive formatted in FAT32.
Note: If you do not have a USB stick with a capacity of 2 GB, you can partition the USB key into 2 partitions: the first of a size of 2 GB in Fat32 and the second unallocated. To format your USB flash drive, you can use the free AOMEI Partition Manager software.
Note for MAC users: to download a ZIP file without decompressing it, go to the Safari settings, then uncheck "Automatically open reliable files." Then unzip the file using WinZip Mac Edition or equivalent software. To format USB Flash drive in FAT32, Mac OSX create 2 partitions. So please copy the IMG file on the 2 partitions to be sure that the player will see it on the boot sequence.
3. Switch off the Zappiti Player 4K by using the Power On / Off button located on the back side.
4. Connect the USB flash drive into one USB 3.0 port located the left of the unit and disconnect the network cable.
5. Press the reset button by using a paper clip (small hole located on the side of the unit). While holding the reset button, turn on the player via the power button on / off at the rear of the unit. Hold the reset button within 5 seconds, then release it.
6. WARNING! Do not turn off the Zappiti Player 4K before the full reset.
7. A percentage will be displayed on the screen.
IMPORTANT: if you have black screen, switch off the player and try again by checking the following points:
- Please use USB Flash drive 2GB. Over 2GB drives doesn't works.
- Try again by connecting your Zappiti Player 4K directly to your TV (without AV receiver or soundbar).
- Did you try to download again the firmware? Maybe the firmware ahve been incorrectly downloaded.
- Did you download the firmware file on the internal HDD of your computer or directly on your USB flash memory drive? You have to download it on the internal HDD of your computer. (Not directly on the flash drive).
- Did you uncompress the file on the internal HDD of your computer or on your USB flash memory drive? You have to extract it on the internal HDD of your computer. (Not directly on the flash drive).
- Did you try to plug your USB flash drive on another USB input? If it doen't work on the USB 3.0 port, try again on another USB port.
- The first initial boot after the firmware update is very long. If you switched off the player during the first initial boot, your firmware is dead. Please try the following Recovery Procedure.
8. The percentage 99% or 100% is very long. This is quite normal. Please wait until the appearance of Zappiti logo. As long as the Zappiti logo is not displayed, do not turn off or disconnect the player above! Warning! The first initial start up is VERY long (1-2 min). So thank you for your patience throughout the initialization of the Zappiti Player 4K until you reach the player's home page (Zappiti / Explorer / Google Play). DO NOT RESTART the player until the main page appears.
9. After the first initial boot, please restart the player. The second boot should be much faster.
10. After the second reboot, please click on "Settings", then set your language.